RESUME
Professional ​
info​​
​I started my hotel career back in Helsinki during my Bachelor studies. Throughout the years in hospitality and travel business i´ve found myself constantly inspired by the relationship between the host and the guest. Another things that faschinate me are the endless opportunities of developing business practises and the huge potential working teams held in their hands for achieving better outcomes by collaborative actions and thinking. Below you see the list of the teams i have performed throughout my years in business.
Skills
Public Speaking
Opera Property Management System
Social Media Management
Blogging
Drupal 8 content management
Work​
experience​
Manager on Duty
​06/2015 - 08/2015 Starwood Luxury Collection Hotel Kämp
During my summer break from the uni, i joined a top hopitality team back home in Helsinki. Joining a team only for a short period was indeed chalenging yet incredibly rewarding. The role included
- Leading a team at the front office
- Bringing Starwood standards into life in day to day basis
- Taking a lead role in ensuring guest stisfaction
- Solving upcoming issues related to all services in the hotel property
- Being responsible of the safety of staff and guests alike
Guest Service Agent
​06/2015 - 08/2015 Starwood Luxury Collection Hotel Kämp
​The second role I performed at Hotel Kämp was Guest Service Agent. The role included
- Being a Luxury Collection Ambassador following the Starwood Standards
- Taking care of daily operations such as cashiering, consierge and any kind of assistance guests might need pre, post and during their stay with sophisticated manner.
- Collaborating with other departments
Front Office Clerk
​02/2014 - 08/2014 GLO Hotel Art
GLO Trainee
​06/2013 - 02/2014
Front Office Clerk
04/2013 - 06/2013 GLO Hotel Art
Tourist Guide
09/2011 - 04/2013
Customer Service Respresentative
05/2011 - 09/2011 Regus
Customer Service Agent
12/2007 - 05/2011 Starwood Luxury Collection Hotel Kämp & GLO Hotel Kluuvi
Store Manager
06/2006 - 08/2007 Wayne´s Coffee
Languages
English
Finnish
Swedish (limited)
Education
Lund University
Service Management, Master of Science Programme
​2014 - present
At Lund university I have an awesome chance to grow my intellectual capabilities & develop my way of thinking. So, my plan for the next two years is to absorb as much knowledge as possible in the academic world of service management.
Haaga-Helia University of Applied Sciences
Bachelor in Hospitality Management
​2007 - 2011
Average grade of 3.6. Studying at Haaga-Helia was learning through business and hands on projects.